Last Updated on September 14, 2023 by Robert C. Hoopes
Title: USPS Aims to Address Staffing Shortages and Reduce Turnover in Entry-Level Workforce
The United States Postal Service (USPS) is taking steps to address its staffing shortages and high turnover rates among its entry-level workforce as part of its ambitious 10-year reform plan. With the agency facing challenges in retaining employees in the pre-career phase, USPS aims to significantly improve employee retention, expedite hiring processes, and enhance the overall employee experience.
Despite making approximately 142,000 new hires this year, USPS struggles to retain employees in the pre-career workforce. The agency aims to cut pre-career employee turnover in half and improve recruitment strategies to ensure a stable and experienced workforce. In recent years, pre-career turnover has skyrocketed, reaching a concerning rate of 59% in 2022.
Consequences of High Turnover
The high turnover rate and staffing shortages have resulted in regional mail delays, according to a USPS Office of Inspector General report. Inexperienced staff in crucial positions contribute to inefficiencies and disruptions in mail delivery services. The report highlights the need for focused efforts to retain skilled employees by creating an attractive work environment.
Competition from the Private Sector
USPS faces stiff competition from the private sector in recruiting entry-level talent. The private sector offers higher pay and more favorable working hours, making it difficult for USPS to attract qualified candidates. Additionally, the agency struggles to attract younger generations such as Millennials and Gen Z, as they often seek more transitory employment experiences.
Revamping Hiring and Onboarding Processes
Recognizing the need for improvements, USPS is actively working to enhance its hiring and onboarding processes. The agency is streamlining the hiring process to reduce candidate wait times and adopting mobile-friendly platforms to cater to the preferences of modern job seekers. These efforts aim to make the USPS an appealing and efficient choice for potential employees.
Acknowledging the importance of employee retention, the Department of Veterans Affairs has also implemented strategies to improve retention among new hires. These include in-person hiring events and streamlined onboarding processes, ensuring a smooth transition for new employees.
In the coming years, USPS may need to fill approximately 34,400 positions annually between 2022 and 2032. However, advancements in mail sorting technology and the increased use of online services are expected to lead to an 8% reduction in the agency’s total workforce during the same period. The future size of the USPS workforce will largely depend on the success of its 10-year plan and the agency’s ability to adapt to a rapidly changing business landscape.
USPS is proactively addressing its staffing challenges and high turnover rates to ensure the effective functioning of its operations. By focusing on employee retention, expedited hiring, and improving the overall employee experience, the agency aims to create a stable workforce capable of meeting the evolving demands of the postal industry. In collaboration with the Department of Veterans Affairs, USPS is committed to attracting and retaining talented individuals by implementing various strategies.